Privacy Policy
Last updated: February 2026
Entro ("we", "our", or "us") operates the website entro.work and provides an AI agent team platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service. By using Entro, you agree to the practices described in this policy.
1. Information We Collect
Information You Provide
When you register for an account, we collect your name, email address, and password. If you subscribe to a paid plan, we collect billing information such as your payment method details, which are processed securely by our third-party payment processor. You may also provide additional information when configuring agents, teams, or integrations within the platform.
Information Collected Automatically
When you access or use our Service, we automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. We may also collect device identifiers and crash reports to diagnose and improve the Service.
Usage Data
We collect information about how you interact with the Service, including the features you use, actions you take, and the content you create or configure — such as agent definitions, workflow configurations, and integration settings. This data helps us improve functionality and personalize your experience.
Third-Party Integrations
If you connect third-party services (such as Slack, GitHub, or other integrations) to Entro, we may receive information from those services as permitted by your authorization. The data received is governed by the permissions you grant and the privacy policies of those third-party services.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Create and manage your account and process transactions
- Send transactional emails such as account confirmations, password resets, and billing receipts
- Send product updates, feature announcements, and promotional communications (you may opt out at any time)
- Monitor and analyze usage patterns to improve user experience and platform stability
- Detect, investigate, and prevent fraudulent transactions and other illegal or unauthorized activities
- Comply with legal obligations and enforce our Terms of Service
- Respond to your support requests, feedback, and inquiries
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers
We share information with trusted third-party vendors and service providers who perform services on our behalf, such as cloud hosting, payment processing, email delivery, analytics, and customer support. These parties are contractually obligated to protect your data and may only use it to perform services for us.
Business Transfers
If Entro is involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency), or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
4. Data Security
We take the security of your data seriously and implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS) and at rest, access controls, regular security reviews, and secure development practices. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at support@entro.work.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve our Service, authenticate users, remember your preferences, and analyze usage.
Types of Cookies We Use
- Essential cookies: Required for the Service to function, including authentication and session management.
- Analytics cookies: Help us understand how visitors interact with the Service so we can improve it.
- Preference cookies: Remember your settings and customizations across sessions.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept essential cookies, some portions of our Service may not function properly.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct inaccurate or incomplete information.
- Deletion: The right to request that we delete your personal information, subject to certain exceptions.
- Portability: The right to receive your data in a structured, machine-readable format.
- Objection: The right to object to or restrict certain types of processing.
- Opt-out of marketing: You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in any email or contacting us directly.
To exercise any of these rights, please contact us at support@entro.work. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal data within 90 days, unless we are required to retain it for legal, regulatory, or legitimate business purposes (such as resolving disputes or enforcing agreements). Usage data that has been anonymized or aggregated may be retained indefinitely for analytical purposes.
8. Children's Privacy
Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe we have inadvertently collected information from a child, please contact us at support@entro.work.
9. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy, including through the use of standard contractual clauses or other lawful transfer mechanisms where required.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account. We encourage you to review this policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
© 2026 Entro. All rights reserved.
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