Terms of Service

1. Acceptance of Terms

By accessing or using the Entro platform at entro.work (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By creating an account or using any part of the Service, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be legally bound by them.

2. Description of Service

Entro is an AI agent team platform that enables users to create, configure, and deploy AI agents and agent teams to automate workflows, integrate with third-party services, and perform tasks on behalf of users and their organizations.

The Service includes, but is not limited to, the ability to:

• Create and manage AI agents with custom configurations
• Assemble teams of AI agents for complex, multi-step workflows
• Connect agents to external integrations and APIs
• Monitor agent activity, logs, and performance
• Collaborate with team members within a shared workspace

Entro reserves the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. User Accounts

To access the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your account credentials, including your password and any API keys generated within the platform. You agree not to disclose your credentials to any third party and to notify Entro immediately at support@entro.work if you become aware of any unauthorized use of your account.

You are solely responsible for all activity that occurs under your account. Entro cannot and will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

• In any way that violates applicable local, national, or international laws or regulations
• To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material
• To impersonate or attempt to impersonate Entro, an Entro employee, another user, or any other person or entity
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service
• To attempt to gain unauthorized access to any portion of the Service or any systems or networks connected to the Service
• To use the Service to develop a competing product or service without prior written consent from Entro
• To reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code of the Service
• To use AI agents to generate, distribute, or facilitate illegal, harmful, or abusive content or actions

Entro reserves the right to terminate or suspend access to the Service immediately, without prior notice or liability, for any breach of these acceptable use provisions.

5. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Entro and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Entro.

You retain ownership of any content, data, or configurations you create within the Service (“User Content”). By submitting User Content to the Service, you grant Entro a worldwide, non-exclusive, royalty-free license to use, store, and process your User Content solely to provide and improve the Service.

You represent and warrant that you have all rights necessary to grant the above license, and that your User Content does not infringe the intellectual property rights of any third party.

6. Payment & Billing

Certain features of the Service require payment of fees. By selecting a paid plan, you agree to pay all applicable fees as described on our pricing page. All fees are in US dollars unless otherwise stated.

Subscription fees are billed in advance on a monthly or annual basis, depending on the billing cycle you select. Usage-based charges, where applicable, are billed in arrears at the end of each billing period.

You authorize Entro to charge your designated payment method for all fees incurred. If a payment fails, Entro may suspend or terminate your access to paid features until payment is resolved.

All fees are non-refundable except as required by applicable law or as expressly stated in our refund policy. Entro reserves the right to change its pricing at any time, with at least 30 days notice provided to existing subscribers before any price change takes effect.

You are responsible for all applicable taxes. Entro will collect applicable taxes where required by law.

7. Termination

You may terminate your account at any time by contacting us at support@entro.work or through the account settings within the Service. Upon termination, your right to use the Service will immediately cease.

Entro may terminate or suspend your account and access to the Service at any time, with or without cause, with or without notice, effective immediately. Grounds for termination include, but are not limited to, violation of these Terms, fraud, abuse, or conduct that Entro determines to be harmful to other users, third parties, or the Service.

Upon termination, all provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Entro, its affiliates, directors, employees, agents, licensors, or service providers be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of, or inability to access or use, the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content
• Actions taken by AI agents operating on your behalf through the Service

In no event shall Entro's total aggregate liability to you for all claims arising out of or relating to these Terms or your use of the Service exceed the greater of (a) the total amount paid by you to Entro in the twelve (12) months preceding the claim, or (b) one hundred US dollars ($100).

9. Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, either express or implied. Entro expressly disclaims all warranties, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Entro does not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Entro does not warrant that the results obtained from the use of the Service will be accurate, reliable, or meet your requirements.

AI-generated outputs produced by agents on the Service are not guaranteed to be accurate, complete, or suitable for any specific purpose. You are solely responsible for evaluating and validating any outputs generated by AI agents before acting on them.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to the subject matter of these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and each party irrevocably consents to the personal jurisdiction and venue of such courts.

11. Changes to Terms

Entro reserves the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of any material changes by updating the “Last updated” date at the top of this page and, where appropriate, by sending an email notification to the address associated with your account.

Your continued use of the Service after any changes to these Terms constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Service.

12. Contact

If you have any questions about these Terms of Service, please contact us: