Customer Support

24/7 Support on Telegram

An AI agent that knows your product inside-out, answers customer questions instantly, and escalates complex issues to your team.

Integrations Used

TelegramNotionGmail

Why Teams Use Entro for This

Instant responses to customer questions 24/7

Knowledge base powered by uploaded documents

Automatic escalation for complex issues via email

Persistent memory of past customer interactions

Multi-language support

How It Works

1

Create Support Agent

Set up an agent with your product knowledge and support policies.

2

Upload Knowledge

Add product docs, FAQs, and support guides to the agent's knowledge base.

3

Connect Telegram

Link a Telegram bot for customer-facing interactions.

4

Go Live

Your AI support agent starts helping customers immediately.

Example Prompts

>Answer customer questions using our product documentation
>If you can't resolve an issue, email support@company.com with the details
>Track common questions and create a weekly report

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