Customer Support
24/7 Support on Telegram
An AI agent that knows your product inside-out, answers customer questions instantly, and escalates complex issues to your team.
Integrations Used
TelegramNotionGmail
Why Teams Use Entro for This
Instant responses to customer questions 24/7
Knowledge base powered by uploaded documents
Automatic escalation for complex issues via email
Persistent memory of past customer interactions
Multi-language support
How It Works
1
Create Support Agent
Set up an agent with your product knowledge and support policies.
2
Upload Knowledge
Add product docs, FAQs, and support guides to the agent's knowledge base.
3
Connect Telegram
Link a Telegram bot for customer-facing interactions.
4
Go Live
Your AI support agent starts helping customers immediately.
Example Prompts
>Answer customer questions using our product documentation
>If you can't resolve an issue, email support@company.com with the details
>Track common questions and create a weekly report
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