Customer Support
WhatsApp Support, Always On
AI agents answer customer questions on WhatsApp instantly, log interactions, and escalate when needed — around the clock.
Integrations Used
WhatsAppGmailGoogle Sheets
Why Teams Use Entro for This
Instant WhatsApp responses to customer inquiries
FAQ automation with product knowledge base
Interaction logging to Google Sheets
Smart escalation to human agents via email
Support in customers' preferred messaging app
How It Works
1
Set Up Agent
Create a support agent with your product knowledge.
2
Connect WhatsApp
Link your WhatsApp Business number.
3
Train on FAQs
Upload your FAQ docs and support playbooks.
4
Launch Support
Agent starts handling customer messages automatically.
Example Prompts
>Greet customers and ask how you can help when they message
>Answer questions about pricing, features, and setup
>Log all support interactions to our tracking spreadsheet
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